Store Hours: Monday, Tuesday, Wednesday, Friday 9:30am - 5:30pm
Thursday 9:30am - 8pm
Saturday 9:30am - 4pm
Open Sunday 12noon - 4pm Sundays between Thanksgiving and Christmas Eve
We accept Visa, MasterCard, Discover, American Express and prepayment by personal check or money order.
Credit cards are not charged until your order is ready to ship. After placing your order online, you will see a pending charge that is just an authorization hold done through the online system to ensure that the funds are available. We will reverse this authorization and charge directly in our Wethersfield CT store.
Note: When ordering, you can indicate multiple quantities of your items on the shopping cart page.
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RETURNS POLICY EFFECTIVE 12/6/2018:
There are no refunds, exchanges, or store credits issued for cut fabrics and canvas, booklets, books, or patterns purchased from this site, or for SPECIAL ORDERS placed through this Alex-Paras NeedleArts web site.
All sales on special orders, discounted and clearance merchandise are considered final.
All other items may be returned within 90 DAYS of purchase and must be accompanied by a copy of the sales slip. Merchandise and packaging must be in its original, sellable condition. Shipping charges are not refundable.
ADDITIONS TO YOUR ORDER:
The cost of threads selected for a painted canvas or a charted design (or the fabric/canvas for a charted design) will not be reflected in the total on the checkout page but will be added when your order is charged and shipped. The actual shipping cost may increase as a result of the added threads or fabric/canvas.
SALES TAX: Shipments to a CONNECTICUT address will be charged CT Sales Tax.
Standard shipping and handling charge is based on the value of the merchandise being shipped, and includes insurance as appropriate. USA addresses only -- most foreign orders will incur additional shipping and handling charges. Oversized and heavy packages may also incur additional shipping and handling charges.
Up to 10.00
10.01 to 20.00
20.01 to 50.00
51.01 to 100.00
100.01 to 200.00
200.01 to 300.00
300.01 and up
Priority, Express, Overnight, or 2-day shipping charges will be billed accordingly. International orders are billed and shipped insured by the USPS.
We will not split ship any order unless authorized by the customer to do so. Split ship orders are subject to shipping and handling charges on each shipment.
Please note that your credit card will only have an authorization on it and not actually charged. The initial authorization will be reversed. Actual charges, which may vary due to shortage or add-ons, will be processed at Thistle Needleworks store when ready to ship.