| Alex-Paras NeedleArts is the online division of Thistle Needleworks, Inc. 1005 Hebron Avenue Glastonbury, CT 06033 Telephone: (860) 633-8503 Fax: (860) 633-1851 Toll Free: 800-NDLWRKS (800-635-9757) out-of-state orders only Email: ThisNeedle@aol.com Store Hours: Monday through Saturday 9:30am - 5:30pm, Thursday until 8pm. Open Sunday 12noon - 4pm during November and December until Christmas. We accept Visa, MasterCard, Discover, American Express and prepayment by personal check or money order. Note: When ordering, you can indicate multiple quantities of your items on the shopping cart page. RETURNS POLICY EFFECTIVE 3/5/2008: There are no refunds, exchanges, or store credits issued for cut fabrics and canvas, booklets, books, or patterns purchased from this site, or for SPECIAL ORDERS placed through this Alex-Paras NeedleArts web site. All sales on special orders, discounted and clearance merchandise are considered final. All other items may be returned within 30 DAYS of purchase and must be accompanied by a copy of the sales slip. If not, returns are subject to a 20% restocking fee. Merchandise and packaging must be in its original, sellable condition. Shipping charges are not refundable. SALES TAX: Shipments to a CONNECTICUT address will be charged CT Sales Tax. SHIPPING: Standard shipping and handling charge is based on the value of the merchandise being shipped, and includes insurance as appropriate. USA addresses only -- most foreign orders will incur additional shipping and handling charges. Oversized and heavy packages may also incur additional shipping and handling charges.
Priority, Express, Overnight, or 2-day shipping charges will be billed accordingly. International orders are billed and shipped insured by the USPS. We will not split ship any order unless authorized by the customer to do so. Split ship orders are subject to shipping and handling charges on each shipment. Alex-Paras NeedleArts © 2008-2012 Thistle Needleworks, Inc. All rights reserved. |